Delivery
Please note we DO NOT ship to the USA and Canada.
Delivery is available to all other countries.
we will arrange for delivery of the products you order to the address you specify in the check out procedure. Please note the address you specify should be the registered card address. If you require a separate delivery address please contact our customer service team on Bio-Continuum. The method used to deliver your order varies depending on the delivery address (for UK or International) and the weight/size of your order. Customs laws and regulations of the customer’s country are the responsibility of the customer and they should research what is allowed to enter before they proceed with purchases.
Order Cancellations
you may cancel your order by contacting our customer service department sales@biocontinuum.com within 12 hours of placing the order. If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging, to our head office address (see contact us). The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected.
